Warranty

Warranty support is intended to address confirmed material or workmanship issues under normal intended use. The exact warranty terms may vary by material, product type, order agreement, and market requirements.

What May Be Covered

• Confirmed defects in stitching, seams, binding, or approved materials.
• Issues that can be verified against the agreed sample, order specification, or written approval.
• Production errors reported with clear photos, order information, and supporting details.

What Is Not Usually Covered

• Incorrect measurements or incomplete product information supplied by the customer.
• Damage from misuse, sharp edges, improper installation, dragging, abrasion, or poor storage.
• Severe weather events, accidents, normal fading, normal wear, or unauthorized modification.

How to Request Warranty Review

Please provide your order number, photos or videos, quantity affected, and a description of how the product was used. We will review the case and suggest a practical solution when applicable.